Worst company on the planet,sent me a used toaster,I returned it the MD said it had the wrong plug on it so having put the right plug on (l assume) said it was fine.I never said it wasn’t working I said it was an old toaster which it was it was filthy inside.then the MD said it was a different serial number on the one I returned,to the one they sent me,why would I send an old toaster back I don’t have a lot of old toasters lying about.he finally said the toaster didn’t come from his company,what a horrible person,still waiting on my refund for returning his old toaster