My experience with SOTEL was the worst customer service I've ever had. My coffee machine bought on Amazon arrived broken, with buttons that did not work properly, and it took THREE MONTHS to get my money back. When pressing the button to start making a coffee, the water kept pouring continuously. I requested a refund in the usual way and SOTEL agreed to a return by Evri. However, the company sent a label with no QR code. When the label was refused at the Post Office, I contacted Sotel asking for the correct label. Their response was "just re-programe the buttons on the coffee machine". After several emails to the company and no response, Amazon took over and told me to post the item at my own cost from the UK to Sotel in Germany, so that Amazon itself could refund the cost of the machine plus the £47 postage throgh the Amazon A To Z Return process. As soon as Sotel received the returned item, they provided the correct label with QR code which they had previously refused to send. This triggered Amazon to cancel my A to Z Return, as Sotel was now saying they had provided the right label for me to return the item, even though they waited until AFTER they had received the coffee machine back from me at my own cost! Finally, three months later, I have received my refund from Amazon for the broken coffee machine and international postage. I would reactive a ZERO STAR review for Sotel Electronics if this were possible.