Not only did the item come chipped and the back piece of wood was separating from the front half, they gave me the wrong song. I know this because the version of the song I picked was 4:47 minutes and the song they gave me was only 4:10 (and is a country version). This was our first dance song and I know the photo (album cover) of the song I selected because it is on my Spotify playlist. There was also no way for me to accidentally pick the song they gave me because it was not next to the song I did select (if was actually 4 or 5 songs below it). I was disappointed when I received the wrong/damaged item but I was confident that the item would easily be replaced because there was a 90 day guarantee. But I have now spent that past 4 days going back and forth by email with their “customer service”. I have sent photos and videos and was told that I PICKED the wrong song and then they said they would give me 3 bucks for the damages. I explained to them that I did not pick the wrong song and that’s clear because had I picked the version they gave me, the length of the song on my photo would be 4:10 minutes and not 4:47 and I said the discount they were trying to give me is unacceptable. They came back again with an attachment to the song I preferred and told me to “try to change the song myself”. How? There is no way to upload a new song. But even if I could, I still have a damaged product. They said that as a goodwill gesture they would give me $5 back but if I am not getting a complete refund (delivery fee included) it is not acceptable. I would be happy to return the item for a full and complete refund and take my business elsewhere but I would love to just have the item I ordered in new condition without damage. Had they fixed the issue once I provided all of the photos and evidence that the song was wrong, this would have been a 5 star review. But after all of the back and forth and accusations that I am the one that picked the wrong song, I could never promote this company or their products