In one word: Excellent. Sounds Great Music and the key ingredient to what makes Sounds Great Music the best musical instrument retail shops that I have been in are the staff, Everyone one that is part of the team are always friendly, extremely helpful, knowledgable and more than capable in assisting you to find exactly what you are looking for, If it is something very particular, something you have a rough idea of what you are after and also through to assisting in selecting just the right present/gift for example that you wish to buy for somebody but you lack the gear knowledge and attempting to get hints out of the person who you are wanting to surprise, It would give the game away. Highly recommended, Always a good selection in stock and available to demo, The price range is also great, As Sounds Great Music always have plenty of regular/standard items in but also through them you can order a number of the highest-quality, custom-built instruments from some of the finest luthiers and electronic engineers who specialize in guitar amplification. You will not be disappointed buying from Sounds Great