DEAR sir, You may have received my mail, relating to light model no. EN-35, which I have purchased from Amazon. Order number-407 36489607917937, dated 13/09/22. THOUGH the mail copy missing in my system. Hence writing again. When I try to charge above-mentioned light, the plug pin was was not stable, due to thin pin. Please see the video attachment. I tried to call you on 7289922572, but nobody picked. See the attachment. I charged for more than 12 hours. But the red indicator light remain red. Also, when I put "on" the switch of emergency chargeable light, 2 side lights got "on". Now, Charging was on. Tubes also were on simultaneously!!! Whenever I have USED IN PAST, this kind of emergency chargeable light, say..Bajaj, Philips...etc, Every thing was working automatically . ie. , When we keep the light for changing, simultaneously we keep "on", the emergency chargeable light-switch ALSO. So that... When charging is "on" , Tubes will not turn "on". Tubes will turn "on",,,, only when power supply not available! This automation is missing. Do you have any solution for this? Please reply and the do NEEDFUL ASAP. THANKS. M. Gala NB. I HAVE talked to AMAZON also, who have suggested to talk to you first for solution. Thanks again.