In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India with Virgin. Last week, we were scammed by two crafty individuals pretending to be Southall Travel. They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer. We have reported them to the Police, Indian authorities and UK banks. TO HELP AVOID BEING SCAMMED: 1. Do not communicate with agents on Whatsapp 2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444 3. If you are told that a payment has not gone through, please check with your bank before giving more money. 4. Southall Travel do NOT use Western Union at all. 5. Please check the email address carefully. This company had a similar (but different) email address. With the GENUINE Southall Travel, I have only had good experiences.