This company is the worst I have ever dealt with. They are quick to take your money, but when there is an issue they won't help you. They have taken a lot of money for a holiday which cannot happen now due to the coronavirus. UK Foreign Office have advised against travel and the hotel and airline are willing to give me a refund. However, Southall Travel are not passing it on. Each time I contact them, I repeat everything and they are giving me false information saying which contradicts what is on the websites of the airline and hotel. Law states that they should give me a full refund within 2 weeks but they are not. They are telling me it will take 6-8 weeks for a credit not. THIS IS ILLEGAL. They want me to use my travel insurance or credit card to get my money back, so they are off they hook. They know credit cards will get it back from the merchant acquirer (payment bank) and not Southall Travel, so they will keep our money. They lie when you contact them. They tell me they will call or email back and they don't. Finally, if you take a look at their public company records, the owners took £30M out of their company accounts last year. They live in a nice big house and are very rich, but they don't give their customers their money back. Shameful. PLEASE AVOID AT ALL COSTS.