TOOK MONEY DIDNT SHOW UP - HAVENT REFUNDED DESPITE PROMISING TO. This is factual. Called last week to arrange engineer to visit. Prepaid in advance to secure booking for two days later. Engineer didn't show up. Called Southstar, lady answered, said she would get back to me and didn't. Called back in afternoon to ask what had happened, got same lady and fobbed off again. Didn't return call. What's app South Stars to say very dis-apointed, not turned up, taken money. They ignored that, so chased, got promised a refund.... guess what. that didnt happen either. Now ignoring messages. Going to get refund through bank hopefully. Absolute disgrace.