Awful experience, charged me £1,400 for two visits, wouldn’t leave until I paid, when I argued about poor service they shouted at me and had the plumber take the part out. Claim to have 24 hour service but after the plumber came to address the cold water not working in my flat, told me I had to speak to management directly about ordering the new part as the plumbers don’t do that. Emailed them on three consecutive days asked them to order the part with no response, then it was bank holiday weekend and it took them 3 more days to get the part. Took no responsibility, sent me the wrong invoice overcharging me on one occasion, send you chaser emails for invoices you’ve already paid, slow service, charge extortionate rates and rude and unapologetic on the phone. Will never use again.