Needed an emergency plumber for a leak. They said on the phone he would arrive between 2-4pm (I rang 11am), never showed. Rang again and they said 5-7pm, never showed. Rang again and told I would have to wait until the next day. I said this was an emergency and someone had to come the same day. Finally they agree for someone to come at 10pm. When he turns up the source of the leak was quickly established, however the length of time to resolve the issue was easily 2 hours and no more. However, plumber took his time extending it to 3 hours. This incured me a further £250 per hour charge. When I came to pay the company tried to charge me for 4 hours when the plumber had only been at the property for 3 hours (2 hours of work time if I'm being honest). After agreeing with the company to pay for 3 hours, I finished up paying roughly £1000 for a job that could have been done a lot quicker and more efficiently. Would not recommend. AVOID.