These people are crooks. They took advantage of my son hi has mental health issues. He called them out on a Saturday because a radiator had a minor leak. Instead of saying that it could wait until Monday, they took two hours to change a valve and charged him £700 pounds. Their charge out rate is £255 per hour. When we spoke to they said we can charge what they like and are doing nothing illegal. Shameless and unapologetic. They even referenced Covid 19 as a reason why they charge so much. Totally immoral people who won’t be bothered by this in the slightest but just be warned.