Called them out to an emergency water leak. Was told that any charges on top of the call-out would be agreed first. In the event they carried out work without my approval and charged £549 for 20 minute job. When I refused to pay any more than the call-out charge as the work had NOT been agreed, I got a call in the middle of the following night saying they were going to disconnect the water mains in the pavement which they did causing the vault below to flood. I reported this to police but they are still chasing me for money. COWBOYS. AVOID at all costs.