On 3/19/2024, I encountered an unexpected issue while attempting to check in for a Southwest flight at the airport. Despite having booked my flight a month in advance on 02/12/2024 for a family funeral trip scheduled from 03/19 to 3/25, I was informed by a Southwest agent that I needed a consent form from my sisters to travel with my minor niece and nephew. This requirement was unfamiliar to me, as I had previously traveled with the minors on Southwest Airlines without encountering this request. The interaction with the agent and their supervisor was disheartening, as they exhibited rudeness and disrespect towards me. Despite my explanations and requests, they did not show a willingness to review my travel history with the minors or consider the circumstances of my family's bereavement. Additionally, I was given conflicting information about the acceptance of a notarized letter from the minors' guardian, causing further confusion and inconvenience. I respectfully request a review of this incident, as it has caused distress during an already challenging time. I hope that this feedback can contribute to improvements in customer service and clarity of travel requirements for passengers, particularly in sensitive situations such as family emergencies. I had a difficult experience with Southwest Airlines, as I was unable to board the flight and encountered unhelpful customer service. Despite this, I received a refund. I then booked with American Airlines and had a positive experience. I will be choosing American Airlines for future travel.