On 9/30/24 I was buying a ticket for my mom to come with me on a trip. After I purchased the ticket, I realized I had inadvertantly gotten a duplicate ticket for myself. My mistake, I really don't know how I missed putting in her details. I cancelled that ticket and was immediately going to buy her ticket , so I just did a flight credit. I put in her information and everything was going well until I tried to pay. I could not use the flight credit to pay for her ticket because the flight credit was in my name!! I saw that the credit was transferable, so we made her an account, transferred the credit and bought her ticket. On Oct 2nd we cancelled the ticket. As it was past the 24 hours for free cancelation and a refund she got a flight credit to transfer back to me since I paid for the ticket. She was unable to do this because you can only transfer one time. As a new user with Southwest I was unaware that when you get a flight credit you can only use it for a flight in your name. I thought that I would have a credit to use however I needed as it is my money. Then when we cancelled the flight and she was issued a credit I fully expected that I could have it transferred back to me. I'm sure that there are others who hadn't read the one time rule either. So, I find that Southwest doesn't care if they cheat you out of your own money!! First by issuing you flight credit that you can't use as you wish. It's my money, I should be able to purchase a ticket for anyone I want. Second by only allowing a one time credit transfer. I realize that it was my mistake in the first place not putting the ticket in her name, but it was a mistake. Southwest had the opportunity to rectify this when I called and when I filed a complaint. I didn't ask for a refund, I simply wanted the flight credit back in my name. So for an honest mistake, I have lost over $711. Had I purchased the first ticket in her name, when she cancelled and got a flight credit, she would've been able to transfer it to me no issues, as that would've been the one and only transfer. For those who would say have my mom give me $711 and she has a flight credit to use. She cannot afford that, which is why I was buying her ticket in the first place. It would hurt Southwest in no way, shape or form to simply return the flight credit back to me. They still get the $711 revenue. The paper trail is there. They can clearly see the mistake of the duplicate ticket and they obviously know how their 'rules' twist this mistake all around to cheat me out of $711. I will never use Southwest again!! Buyer beware!!