Do not use this train company. They readily took our booking and money on their website but would provide seat assignments from Paddington to St Austell in Cornwall - why? Because they overbooked the train to maximize their revenue. There were no seats available for myself & wife and we're in our 60s and she just had back surgery. There were lots of people like us standing in the aisle - disgraceful service. There were also people smoking & drinking on the train in no-smoking carriages. At no time did an employee of this train company come through to check tickets and handle any complaints. We're American and we will never use this train service again. It was so bad we decided to rent a car in Cornwall to drive back to London rather than get on one of their trains and suffer their disgraceful service.