Rush hour train on a busy route through Wimbledon to London Waterloo was inexplicably cut in half, 4 carriages only now! 8 was always a squeeze and oftentimes difficult to get on but 4???? Sent them an email and was told that's because they are planning to roll out new trains, when I asked how one thing has anything to do with the other the customer service rep then tried to chance the conversation to health and safety reasons. I'm sure when the same amount of people who are usually in 8 carriages are now trying to squeeze on 4 carriages that's a lot more safe now *rolls eyes*