Bought first class tickets as a treat for myself and my daughters as we have never travelled first class before. Assumed there would be complimentary food and drink, warmth and quiet. How wrong could I be?! No food/drink provided on a 3.5hr journey. Apparently, not provided 'since Covid' (yawn). A woman and her 3 feral kids and dog shouting, kids screaming, kids and dog climbing all over chairs and tables for two thirds of the journey. No staff to be seen for first two hours of journey to sort this out. 21 degrees outside and sat in first class with coats on, due to the air con set to full blast. SWR owned by company based in Hong Kong. British services are broken and need to be nationalised. I will avoid SWR in future. No wonder it has 1.5 star rating. That is generous! !