Nightmare experience with spark energy!!! I have 5 daughter youngest 3 years old. Last week 2am my gas supply cuts off, so no heating at all, very cold night. Called emergency no. Guy came and pointed out the faulty smart meter put on by spark energy. 9am in the morning called spark told them what happened and 2 days later they thankfully sent engineer with meter which turned out to be a payg meter?? Lol Called spark and told them I am not on payg meter and don't want it but they said its only available?? Neways had no choice but to accept that temporary paygo meter, was told I will get top up card as it was the old meter not smart. It had 10 pound credit. 4 days go by no body came to swap the meter which they promised. Called spark again and told them I'm running out of balance too and have no card?.. Got reply sayn when u run out of balance give us call we will top it for u. Neways 10 pounds ran out on 5th day. It was 7pm, had food in grill for kids, 9 year old daughter was in shower and guess what??!! No gas😕called spark energy but after hour conversion they totally denied to top up. Told them everything, the whold setuation the guy didn't bother. At the end he just shocked me!!! He told me to go somebody else's house?? This happened on 9th November when Every1 is under lock down and clearly its vialating the law to go to some1 else's. Spark energy you totally suck!!!! I hope nobody else goes through such experiences.