Absolute joke of a company. They will always increase your monthly direct debits without consent or notification- to amounts that financially cripple you. I have finally left this company for good. My account is £108 in credit with them. I have requested this refunded on numerous occasions and surprise surprise; I am being ignored. They had final meter reads the day I left them. So no excuse for not giving me MY MONEY back. My direct debits were doubled over the course of 6 month, which would make sense if my account wasn't in credit. They are thieves and the rates are not good. Stay clear!