When I rented the house, Spark Energy was the provider the estate agent moved me onto. I did not want them so changed to my old energy provider. Several separate bills came through for gas and electric, with wildly incorrect meter readings. I supplied the correct reading to Rebecca on 12/03/2020. I was told a new bill would be sent out. After 2 weeks I received a text to say my bill was overdue. I had still not received the updated bill. I was allowing extra time due to the Covid-19 outbreak as I suspected companies, including the mail delivery were now struggling with staff numbers. However, I used the link in the text to pay the bill. The following day I received a text from a debt collection agency saying I need to call them! Wow!! The updated bill had (and still has not) arrived. Yet after two weeks (2 weeks!) they passed my bill to a debt collection agency. I am still trying to get to the bottom of if this has affected my credit rating. If it has I will take this further. I asked for confirmation the account is closed. I still have received nothing. Mickey Mouse company, and expensive as well. Disgusting behaviour.