This company made me cry . The adult 30 year me sat down and cried as they kept waking me up post nightshifts asking me to pay a bill that wasn’t over due . I decided to throw money at them to stop calling me so switched to a fixed direct debit . Guess what !!! I kept getting crazy bills and crazy phone calls .. worst worst experience.. Over priced and border line harassment ! They keep asking you for loads of money and when you try to understand why they never really have a reason why and just say reflects on ur account u need to pay xy ! I would rather live under a tree and live without electricity then ever go with this company again !