Ridiculous tariffs and incompetence - if you are considering them, look into companies like Pure Planet, Igloo, Green Network, Neon Reef, Symbio and Orbit Energy. They have waaaaay better tariffs, most of them have green energy and you can also expect better customer service. If you are not convinced, please continue reading. I don't think I have ever left a review here ever, but this company is a joke. I have recently switched from Spark to another supplier. I have paid my outstanding balance and I thought that would be it. Boy, was I wrong! Firstly, Spark has conveniently forgotten to cancel my direct debit and although I have received their 'Sorry to see you go' bill I continued to be charged through the direct debit within the following month. After contacting Spark to let them know of the error, I was given 2 options: a) wait until the money reaches them and then another 14 days or so to receive a refund; or b) to call my bank and cancel that transaction and the direct debit myself (so basically do their job for them). I opted for option b) as that would guarantee me a refund within the day. All good, got my money back and, again, I thought this would be it. Wrong again! The next month I get hit with a 'We're getting ready to pass your account to a debt collection agency.' email, at which point I start another neverending journey of phone calls and queues. First I am being told by Spark that when I cancelled my direct debit, the bank has also cancelled the transaction previous to the one that needed cancelling - this makes no sense since when I made the request with my bank to cancel the erroneous transaction I received the money within the day, and this time the money allegedly came to me 2 months later. I am also very much encouraged to make the payment over the phone to clear my balance - I, of course, refuse since I did not receive any refund and I need to check with my bank. The bank confirms what I already knew - the request I made was only for one transaction and there has been no other request for the second transaction to be cancelled too, also they confirm that no refund has been issued for the second transaction. I go back to Spark (again queues, waste of time, etc.), explain the situation and ask for the issue to be clarified and 'my debt' to be settled. I am faced with a very ironic 'you have outstanding balance because you made a second request to your bank for a refund' (after I have already explained that I did not make any such request). What is the solution then? - I am told that I need to present proof that I did not receive the refund and provide bank statements so they can check and look into it - are you freaking serious? After I waste all this time for your stupidity and incompetence, I am still the one to have to prove myself and waste my time. Absolutely ridiculous! UPDATE: I have been harassed everyday since with a text message, an email and a phone call (every other day). Called again and been told that they will raise a query with their Finance Department (which I think should have been done the first time I called). I requested the harassment to stop in the meantime since this is being handled and I have been told the messages cannot be stopped.