The worst consumer experience of my life, 6 years of hell. They've tarnished my once perfect credit score through their consistent incompetence, even worse, after spending 12 hours a week on the phone for over a year, I blame this company for seriously impacting my mental health. Breeching legislation and their contractual obligations is common practice. Charging what they want, when they want is standard practice (as a single homeowner, I was regularly left without food or essential items due to random 200%increases in direct debits) Which, Martin Lewis, OFGEM.... Please bring this company down, they are literally destroying lives!! (Ps. I'm a professional and one of those folk who would say with confidence 'it only happens to people who do something wrong or who don't pay on time') it did happen to me and it could happen to you too. Avoid this company at all costs!