Wouldn't even give one star if I didn't have to. Where do I start with this horrendous company which have caused me nothing but stress and anxiety to the point of panic attacks. I paid over the average per month for a single parent 2 bedroom household of £85 per month. They were informed numerous times of the faulty meter and out of the 13 months of living in my previous home, no one came to fix it. When I moved out they then sent a final bill of over....wait for it.... £4,000!!!! I was getting harassed by their debt collectors until I took it to the ombudsman. They then lied and said the meter wasn't faulty (everything is on record that it was, even a member of their team told me it was and the local council informed them too). They then said I wasn't due the £4,000 anymore (surprise surprise after stating I've spoken to the ombudsman) but I was due £937 on top of what I had already paid to them in the 13 months, taking my bill to over £2,000 for a year!!! They thought I was zipped up the back due to my vulnerability and additional needs. They took advantage of this. No apology for the initial £4,000 mistake either. Very aggressive and condescending emails. Still waiting on ombudsman sorting out this incompetent company.