When I placed an order I received the confirmation of order right away. When I hadn't gotten notification of order shipping I contacted them via text (per what I saw on their website). No response. I then sent email. no response. I then called and left message on voicemail. It was then, 6 days later that I received an email with the confirmation tracking number as the order must have been filled after my phone call. Their website says most orders are received 4-7 days after receipt of order. Mine didnt ship for 6-7 days after order placed and then only after text, email and phone call. The product price was awesome and I would like to continue business because of this, but will have to decide whether the price is worth the wait/follow-up just to get the order.