It's been rather disappointing having been their customer for the past decade or so. I wanted Round glasses (size 55) and alas finally found the right size given my head resembles a caveman! Order was processed quick given I had a presentation to do and my old glasses were no good vision wise. I was very excited that my request was actioned upon and in a rush took them away. The very following day I realised they are the wrong size (52). So booked a appointment to get these sorted. Both members of team who attended us, made it out that we picked up the right ones and that there was no bigger sizes available. They insisted that we were wrong and they were right! It's a shame that specsavers franchises are not living up to there standards. Oadby store for instance wanted a hard sale and beaumont leys store practically branded us lairs! So much for loyalty and customer service! My only advise is take photos of frames lenses and breakdown of costs etc.