My experiences with Specsavers has always been awful. I went in this branch to make an appointment to try on some frames. They told me l couldn't, and had to rebook an eye test even though l had recently done one with vision express, l just wanted a new frame. I decided no 'biggie' l do a new test if that is what's required to try on some frames. Did the test, looked at the frames and couldn't find one to fit so I told the staff l would have to order on line and bring it in for deglazing to which the staff agreed that it would be ok. l bought one online, booked my visit and went back to the same branch. At the door l explained to the staff my situation, she started frowning and then proceeded to ask me if l had a receipt for the new frame (which was in the seller package) and that l could have stolen it from the street. I was so depressed about this situation never the less l showed her the email from the seller which she couldn't understand anyway. Most of the staffs' behavior and attitude at this branch are just incorrigible and always making all sorts of regulations on the fly. I hope l never visit this awful Medway branch ever again.