Specsavers has gone downhill. All they want is your money. I have been with them for 20 years and they turned into hyenas from 2018!!! Poor customer service from the store managers and directors. It’s not so much the staff. It is their leaders that lack customer service and professional etiquette. They are rude, dismissive and helpful. Specsavers is the worst optical company to go to for eye care. It is a sham to the public and to me. They are only nice when it comes to upwelling and taking your money BUT when it comes to defective glasses under warranty and you trying to assert your legal rights that’s when they become nasty and unprofessional that includes hanging up on you and threatening you with police! My review is across two stores!!! Avoid Specsavers! The worst stores is the Watford and Rickmansworth Store in Hertforshire!!!! I’ve reported this sham of an optical company to optical regulators. Aftab Sham director of the Watford and Ali Hashim director of Rickmansworth store have been both been the worst experience I’ve had after 18 years!!! AVOID AVOID AVOID!