Awful attitude and sham of a service. Rude manager, clueless staff. Flouting rules throughout on the pretext of NHS processes. Were asked to visit the branch and then told nothing can be done, an appointment would be required. Got the eye test confirmation over text and confirmation via email. This was done as a special favour due to urgency of the situation. Reached there and were told can’t have eye test now and come back later. Disgusting treatment of customers and bending their so called rules and processes at their whim and fancy but telling customers that it is the process. Total farce! Disrespectful and disparaging attitude!!Flawed internal processes and incompetent staff!!!