Worst Experience and Very Rude Customer Service from Jessica ilford branch. We pop down to collect our 2 pairs of designer glasses, to our surprise it was handed over in a ordinary case. We ask for our designer cases which then was brought over to us. Glasses were handed to us without any sort of formal presentation of the glasses nor was asked to try and check. Upon checking the glasses, both had couple of plastics stickers between the frame and lenses. When this was brought to the staff attention, they just pop the lenses and took the plastic off with their nails in front of us then handed back to us and we done this over and over again 4 times as they could not be bother to check the glasses nicely. After the fourth times, we showed them that there is still stickers on the side and with much anger the staff pop the lenses and cracked the frame in front of us and handed us the glasses. Upon refused to have the glasses in such a state and with such rude behaviour from the staff, I was told if I don’t want it then get a refund. I am diabetic and needed these glasses for work purposes and waited over 2 weeks and they were careless. The Manager came and made a complaint straight away but he says the staff were doing it the right way with their nail and pop the lenses in front of us rudely and this is specsavers way of taking plastic bits in between frame and lenses. They kept both glasses and we left very disappointed and the Manager ask us to come next day for the refund and did not even cared to ask us if we needed a replacement and not even an apology were given by the staff and the Manager. Stay Away from Ilford Branch Specsavers.