My experience is with the Coventry Domiciliary branch of Specsavers. I arranged a home eye test with them back in February. The optician who came out was very good, as was the lady who helped me choose my glasses and that's the only reason I've given them one star! I purchased two pairs of glasses which cost me £400. When the glasses arrived, they both needed adjustments so I contacted Specsavers to arrange for someone to come out and do this. They are SO difficult to get hold of - it's very rare that someone actually answers the phone so you have to leave a message and wait for them to get back to you. They were quick enough to do this when I was a new customer who would be spending money but they have no concept of after care or customer service at all when that money has been spent. Someone did eventually come out to me - about 3 weeks after I made the initial call. My sunglasses were easily adjusted but the other pair had to be sent away to be changed. I was told they would be marked as urgent but it took several weeks and many phone calls from me before I got them back. After 3 weeks, the new glasses were proving so uncomfortable I had to make another call to Specsavers only to be told that the person who does adjustments only goes out once a week and it would depend when they were next in my area when I would actually see them. Two weeks on I'm still waiting with glasses that make me sore. Today, fed up of waiting, I rang Specsavers again and asked to speak to the Manager. I was told they would ring me back but, surprise, surprise they haven't! If I had my time again I'd avoid Specsavers completely.