After using Specsavers for years, I rang up to ask for a copy of my prescription over email/post/verbally as I had a laser eye surgery consulation that had been booked for weeks and paid for. Was bluntly told I wasn't allowed to access my OWN prescription over the phone or via email, despite being prepared to answer security questions and any other GDPR related queries, unless I was prepared to come in store personally or have a clinician ring up. For individuals who work full time, live a considerable distance away and can't readily visit Specsavers at the drop of a hat, it seems a ridiculous GDPR rule. I might also add there's a subject access data request on the website with an option to request 'my latest eye sight report' - doesn't make much sense, and considering I'm entitled to my own medical records it's an extremely bizarre policy. Website needs updating with GDPR policies if this is truly the case and staff need training on why it's their policy rather than simply "we can't". Had to cancel my laser eye consultation and will be changing opticians