My wife needed her glasses adjusting as they were slipping down and weren't correctly aligned. After 10 visits to the two branches operated by the same management in Durham they are still not correct. They still slip down and the nosepieces are misaligned. She has finally had enough of them messing about and will either scrap these glasses, at a cost of several hundred pounds, or seek out another optician to do the job properly, paying if necessary. The staff are pleasant and try to be helpful but the fact that they cannot get simple things right after so many attempts makes you wonder just how good Specsavers are with more complex requirements, such as actually providing an accurate prescription and manufacturing the lenses. It gives the very strong impression that the training of the front of house staff is inadequate, or that the staff do not have the necessary expertise to do the job, amounting to what regretfully can only be described as incompetence. Either way it is not acceptable. We have both been customers for very many years and have seen things deteriorate gradually over that time. It has come to the point, which in reality was obvious in the business model the whole time, that Specsavers is less an optician than a production line to upsell expensive frames and complicated options that boost the entry price. The staff often seem unable to explain clearly what those options are, their relative benefits, and the consequent cost. The special offers are no more than an enticement, a loss leader in effect, the relatively low starting price quickly being negated by upgrades. The contrast between the somewhat frenzied atmosphere in an often crowded shop and the calm measured pace of an independent is very marked. We have been put off by this experience and are very unlikely to use Specsavers in future. If Specsavers respond to this, addressing the issues raised, I will be very surprised. They seem not to to want to answer questions in a public forum, but to hide away behind a request to fill in their web form. The information is already here and does not need to be repeated for an answer to be provided. Transparency, like their opaque pricing, is not one of their strengths, a singular failing when vision is your business.