Really the worse experience a customer can have, incompetent managers. They don't care about customers and they are a bunch of liars, they make their policies as they go, every employee will tell you different policy and none of them is sure about the correct policy. Yesterday I went there and they said we have a free test, should we book you, and I booked a test, today they said well, if your eyes prescription hasn't changed then we will charge you for the test. I bought a frame less than a year ago, after the exact same frame broke from the exact same area, so I went there to report it as a manufacturer fault as the handle separated from the frame while was on my face by itself, when I mentioned this to the manager he said that's impossible accusing me of lying, it's £50 frame (why would I lie for this stupid frame?) I already bought more than 6 glasses from Specsavers since 2015, the manager said I don't care about what you did in the past or how loyal you are, I don't care! One employee said to me sorry our policy only covers 3 months, another employee said it's 6 month and the manager said we have to send it to the lab to verify if it's the manufacturer fault or not, and it would take 3-4 days and it's my only glasses. That's the only option I can offer you, he said. He was so rude, not wanting to listen, only interested in speaking with a loud voice, I really feel terrible after this visit, definitely the worst branch of Specsavers and the worse you can get. I would avoid this branch at all costs, you can visit a near by branch maybe Edgware Road much better customer service. Avoid Specsavers and their managers - worst experience ever - never going back there.