First of all, I would like to state this is nothing against the staff at Specsavers, this is an issue of the website and Specsavers as a company. I booked a contact lens check up appointment to get a new contact lens prescription (this differs from glasses/eye test prescription). On the website it says it checks your "comfort, vision and the overall health of your eye". As a customer, I thought this will include an eye test specific to my contacts, but this is not stated clearly on the website. I turned up to my appointment to be turned away as my recent eye-test was not up to date (but this is for glasses?). I took this on the chin, booked an eye-test and also a contact lens appointment after. Two weeks later, not only did my appointment get rescheduled, but I got turned away from my second contact lens, AGAIN, despite having an up to date eye test. I wore my contact lenses (like the website states) and brought spare contact lenses if they needed to know what I've been wearing. Because I did not have the box that the contact lenses came in, I got turned away again because I had started wearing monthly's instead of daily's which was written down on my record. I would never have a problem with this if it was stated on the website or a confirmation email had the terms and conditions of the appointment. Specsavers REALLY need to update their website to include this. I was offered a third appointment with the closest booking being three weeks away. I am absolutely fed up with this mess around so I will be going elsewhere. For anyone with a contact lens appointment, make sure to have had an up to date eye test and wear the contact lenses that Specsavers had last prescribed you. If you're wearing different contact lenses, you need the box that they come in. If you do not have these, you will be turned away from the appointment. They WILL NOT tell you about this, and they say its something they deal with regularly and HAVE NOT done anything about. So take this advice & run with it.