I had an eye test a few weeks back in the london Hackney branch.
My actual test was conducted by a few opticians as the reading of my left eye was not accurately read by either
After going through all the test to examine my eye sight the optician told me that she was not happy with the test results and that I should not pay as a result. She gave me my test readings and told me that these are my current prescription.
I came out of the examining room and looked around for frames
After picking out 2 I was told by another that I need to pay for my eye test?
The optician that examined me was busy with another client so I didn’t want to wait around for her to finish to explain the situation
I paid at the front for my test and frames including lenses I really didn’t mind as long as I got my new glasses ordered.
Two weeks after I came back in store to collect my new glasses.
After coming back home I realised that even though the vision was fine looking with both eyes
I closed my right eye concentrating on my left eye looking through lense I was absolutely shocked to discover that my vision on my left lense was really blurred. I instantly put in a feedback to the store in which I was told to come back in to speak to store management.
Once I managed to attend and told her about my issue she told me that there was nothing wrong as long as I can read or see with both eyes. I was really upset as I’ve just been charged for a eye test that was not completed to the best of their knowledge and paid for lenses that I can’t see clearly with. She never gave me the option or any response to how specsavers can fix this for me. I told her that she’s wasted my time after telling me to come in so that they can fix this problem and I left.
Please everyone out there reading these reviews please stay clear of specsavers they will not help you if they get it wrong no aftercare. If you need to pay for both lenses than everyone should expect both lenses to work according to their prescriptions if it doesn’t then they just have to realise that specsavers won’t help them afterwards.
Thanks for reading AVOID SPECSAVERS ESPECIALLY THE HACKNEY BRANCH IN EAST LONDON.
Take care
AVOID SPECSAVERS
REALLY DISAPPOINTING!!
3 years ago
Specsavers has a
2.2
average rating
from
1,192
reviews
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