Bought a pair of glasses an year ago - £160 with a special deal applied (imagine how much without the deal). Three months ago the left screw came out, so they fixed it for me, replacing it with much different and much bigger one. It was alright for some time and then 1 week ago the frame snapped at the very same place. Now, if I was a careless person who keeps braking their glasses, I would understand but my glasses are in perfect condition- not one scratch on the lenses, not one dent on the frame. I usually wear a pair of glasses between 4 and 7 years, depending on the changes in my sight. The one in question, look like brand new (just an year old) and Yet they snapped twice in three months on very same place! This only speaks about the quality of Specsavers’ products (£89 frame). Rubbish! The lady in the Whitechapel office had a look at them and told me that they cannot be repaired. Therefore, I will HAVE to buy a new frame at half price. I wasn’t happy about it but what can I do. So she went on looking for the frame for some time and found out that this particular model has been discarded! I wasn’t happy about it but what can I do. So I said that any other frame that can fit will be alright at this point, because I cannot see very well through my old glasses. Then she said “Unfortunately, no other model will be the same, so we can’t replace the frame - you have to buy new glasses…” I was shocked. I said “Those glasses are only one year old and you are telling me that there are no spare frames?!?! And I have to buy new ones because you can not repair them either?” She said “Yes, I’m sorry.” I said “So basically you are forcing me to buy a new pair, twisting my arm!” She said “No, I’m sorry” I said “How can you discard a model, which was available an year ago, whiteout thinking of replacement?” She said “See, that’s not how it works here” A good business, one that cares about their customers, would have never discontinued a product without offering a suitable replacement. A good company, which has decided to discontinue irreplaceable products would have contacted everyone who has bought this product in the last few years, and let them know about it and maybe offered to sell them the spare parts (e.g. the frames) in case they need them in future… An even better company, would have kept some of those frames at the back just in case someone needs repair!!! But you know what Specsavers is not the only option in UK, so I will be buying my glasses elsewhere, and I will make sure that no one of my friends and family members ever goes there!