After purchasing my prescription glasses 16 months ago, I experienced the frame breaking into half from the bridge of my nose whilst driving. I rely on my glasses for my vision and treat them with utmost respect. Upon presenting at the Altona North store today in Victoria I was treated disrespectfully and told that the two year warranty only covered manufacturer defects and that I had obviously applied some stress to have created the fracture. Really? The staff member then went on to quote me for a new frame in a colour that didn't match my current pair irrespective of my request to speak to the store manager. She handed my glasses back to me, covered in greasy fingerprints and said there was nothing she could do to help me. I have since spoken with Specsavers head office and hope to have the matter resolved. I will never purchase from this store again.