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Tracey
So I’m now having to go back to Chandlers Ford branch for the 5th time tomorrow. The 1st locum optician got my prescription completely wrong so unsurprisingly the glasses were useless but I was told to let my eyes adjust to them when I picked them up, even though I pointed out I couldn’t see clearly with them. 2nd eye test and new prescription, and remade glasses. Slightly better but I found I can’t read number plates or road signs. 3rd return visit and my glasses are remade again with a different varifocal option as my eyes clearly are the problem with the one I had….or that’s what they told me this time! 4th return visit and another eye test and I’m assured the prescription is right but they remade one pair of the glasses with thinner lenses. Guess what, after trying to let my eyes “adjust” again for a week I’ve given up and started wearing my old glasses again. After having to call 3 times eventually get to speak to someone I’m going back for a 5th time to discuss what to do next. Ideally I’d like a full refund and to go somewhere else as it seems impossible for specsavers to provide glasses I can actually see through. However I don’t think that will happen & I’ll be fobbed off again. Weird thing is the branch mentioned that they’ve had a few customers with similar issues recently. Something is very wrong with specsavers at the moment and they don’t seem that interested in fixing it and are letting people drive with poor visibility.
3 years ago
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