Ima disabled man who had to cancel his diabetic eye test as the drops affect your vision so I had to get a family member to drive me as my home is 1klm from specsavers so taxis and uber wont take me.Over the following 4 days they phone contacted me to reappoint 2 times, and I explained im trying to organise that ride,so I did that and not realising my ex carer was the email contact,they emailed her to confirm my appointment which upset her.When I complained to the manager,she admonished me for not updating my details!I had been a customer for 8 years at Casula store in Sydney but that is over now.