Went to my pre-booked appointment at the Kingswood, Bristol shop today 22 December, to pick up glasses and get them checked for fitting. Told to sit at the desk and wait for service operative. Sat for around 15-20 minutes - no show although the shop was pretty empty and they served another customer for fitting who arrived long after me. Eventually tried on my glasses and felt they were ok and so I left handing in the plastic bag to the front desk. Girl said 'thank you' and I left puzzled at the lack of customer service. Texted them afterwards for comments - no reply. Mmmm!