Absolutely disgusted with Specsavers home visit service. My mum is in a care home. 1st home visit was in August 21 after cataract to both eyes (recommended by Specsavers) Now on 3rd pair of glasses that she is unable to use as prescription is incorrect. Numerous calls and alternative glasses sent with the promise they will come and fit (this has never happened) all been posted. Face to face finally with Specsavers representative (October)who agreed glasses not suitable will arrange another test urgently. Waited ages so rang to book on behalf of mum. Appointment finally today 5th January 2022. I rang at 9.15am Was told 1st call. 11am had heard anything so went to the home to check. Called Specsavers again to check finally at 12.30 I received a call to say optician has decided NOT to attend appointment!!!! Absolutely disgusting service. Mum only has reading as a pleasure these days so important she has correct glasses. Specsavers booked the appointment why??? when they had no intention attending or indeed letting anyone know they had decided NOT to attend. I took time off to be with mum so we could finally get correct prescription. Specsavers DID NOT consider this or how disappointed my mum is having waited since August 2021 without glasses. Absolutely appauling service.