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Anonymous
Picked my glasses up and they gave me someone else’s prescription only to realise after I’d been going back for a week or two saying I couldn’t see through them. Finally got my prescription but still had to be back and forth each week to have them adjusted. The colleague in the store broke them and admitted to me that she bent the frame so much the lens came out. Taken them back for the manager to see and they’re blaming me for breaking them on purpose and his attitude stank. Absolutely disgusting. Have been trying to contact the customer service team to complain but as expected, no response.
2 years ago
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Specsavers has a 2.2 average rating from 1,192 reviews

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