Had an appointment at the Sutton in Ashfield Branch for my 95 year old Mother. Arrived 5 mins late, apologised, the girl made us stand at the door whilst she went to check with someone. We watched her go from person to person in the store, wasted 10 mins then returned and said no you need to re book. The appointment was for 30 mins but we were told no it's 25 mins and now there is only 10 mins left. She wasted more time going around asking what to do. We explained we had travelled a long way for this appointment, but she made no effort to be pleasant in fact quite rude and off hand. We won't be going back and have made an appointment with a local family run optician offering the same tests and scans.