I got a replacement very focal glasses fitted last year in Westway, Greenford. The optometrist was great and identified issues that that lead to operations. It was amazing. However, the frame that was fitted was a night-mare it made deep indentation on my nose. I was offered adjustments after 10 days, replacement after visit for the pad. The problems persisted. I must have visited the shop over 10 times. They offered me 50% discount on replacement that I rejected as they had recommended incorrected frame. And demanded 75%. The problems still persist. I went to Greenford shop and they directed to Westway as they are only Franchise company. Complained to Specsavers HQ over month ago and they did not even acknowledge the complaint forget about intervention or redress.