Terrible customer service. Glasses recommended there are not fitting well at all and need continuous adjustment. Stuff are rude, particulary I enconutered terrible staff today in Bath. She was standing at the endtrance just chatting with colleague ingoring me waiting, after all, refused to provide service without appointment. Shop wasn't busy compared with the usual standard which I usually need to wait here and there between whatever the procedures..., she was absolutely rude and unprofessional. Bye the way, immediately after I called at Boots optician where I had kind and prompt service on my glasses even it has purchased in Specksavers. Now I am determined to change to all the glasses and contact lens purchase and contract to Boots optician! They have professional attitude and not rude like the one in Specksavers! No wonder Specksavers are rated low generally.