I wish I could give 0. I wish I could give 0. I suffer from multiple mental and physical health issues so getting out and going to have my eye test was a big deal. I have the hc2 certificate as I have low income right now due to these issues, I also receive pip so more than qualified for the free NHS test. The store was Horsham where I was rushed through the process quite efficiently. A nice lady asked if I wanted some sort of extra test they offered, I asked if it was free as I have very little money to which she replied I'm sorry but no there would be a charge, so I declined. I then got to the actual eye test which was good the guy out me at ease and was very nice aswell as thorough. I then got whisked back downstairs and handed over to a very very enthusiastic sales assistant who took the paperwork from the optician and to my horror charged me £10, I asked if this was right showing my hc2 certificate to which she replied yes it is and went straight into trying to sell me glasses at 200mph at this time I was starting to panic and could not cope mentaly so I made my excuses and left quickly. It is only now weeks later that I can face this issue as it has caused such anxiety. I have also now just realised on top of this they didn't provide me with my voucher, the gos3 form which is what contributes to the the cost of your new glasses. So although the staff where very polite I feel I have received poor service resulting in me not wanting to go to an opticians again. I have complained to Specsavers head office and am awaiting there response. Hopefully I will get my long overdue gos3 form so I can finally get my glasses along with an explanation as to why they charged me £10 and a refund.