Four years ago I was told by Specsavers in Leominster that I had the start of cataracts in both eyes, at my recent check-up I was told they were not bad enough for a referral "Unless you go Private". during the eye test the person said there was "something going on" "May be Macular Degeneration, lets see how we go". Spooked by this I did go private, I had to. After emailing customer services I was phoned by the branch, I asked if they followed NICE guidelines and was told they are not able to, under those guidelines with Cataracts in both eyes I should be referred, additionally the NICE guidelines require the question of "is it affecting your quality of life" to be asked if so again it should be referred. I work full time on a screen from home and am a full-time carer for my wife, it's important I am safe to drive & can see the screen. the questions were not asked, I did say about working on the screen but the conversation was hurried along before I could say about being a carer. I have gone to a private practitioner where they found I have Blepharitis, when speaking to Specsavers customer services I asked if they tested for this on eye tests, and once they had found out what it was dithered nervously, they do not it seems carry out this important test, so for many years I have had an undiagnosed Eye complaint that should have been treated a long time ago and had I not been loyal to Specsavers would likely have had relief from this a long time ago. I found all this a shock and would urge any new or existing customers to weigh up what they are getting for their money and whether your eye health is being best cared for. Updating 01/07/22 If you look any reply Specsavers give on this site it always says to forward it to the local branch, so washing their hands of it, that is not what customer service these days is all about and reinforces my review content