I ordered prescription glasses and sunglasses (both with thinner lenses) for my daughter at the Ealing branch. When they were ready, the normal glasses were fine but the sunglasses lenses were noticeably thicker and stood out of the frame. We showed the sales lady and she agreed that they weren’t the thin lenses we had ordered. We would have been happy for them to be replaced. However, the manager (Mr) Ola joined and basically tried to bully us into believing that they were also made of the thinner material. The sunglasses frame was slightly larger and he said that that was the reason for them being much thicker. He was very aggressive and said that there was no way whatsoever that the lab might ever make a mistake. He continued to bully us for several minutes, however, I have been wearing glasses myself for 40 years and know a thin lens when I see it. Eventually, Ola offered a refund and to prove us wrong, he said he would cut the sunglasses lenses to the same shape as the normal ones to prove that the material was of the same thickness. Well, he did, and they weren’t. When Ola realised that he had been wrong, there was no apology, instead, he couldn’t get us quickly enough out of the branch. We were given a refund, but that is not the point. We now have a sunglasses frame without lenses and have to find a new optician. Buying glasses and lenses is all about trust. When there is a problem with them or your eyesight, you need to be able to trust your optician. If there is a problem at Specsaver Ealing, customers get bullied into believing that they are in the wrong. We won’t go back there.