Phoned specsavers Gravesend to enquire if they carried spares as one of the arms on my glasses had snapped off, I was told that they did keep some and I should take my glasses in and they would look for me. (sounds good!) I drove the seven miles to Gravesend paid for parking and finally arrived at the shop. I mentioned my phone call to the receptionist who took my glasses to a manager. He barely looked at them, didn't ask my name or for my details and I was told that no we don't keep spares and I could buy a complete new frame at half price. The glasses were not that old and other than a damaged arm were in good condition so after being a customer of theirs for many years I said that in future I would ask for the prescription and buy cheap glasses on line. They just shrugged and moved on to the next customer ignoring me completely. The annoying thing for me was that they didn't at any time ask who I was or if the glasses could still be under guarantee. A total waste of time. probably go to Asda or Boots with my wife from now on.